+866-455-7409
info@c2ct.net
9754 Whithorn Dr
Houston, TX 77095
Monday - Friday 8AM - 6PM
Closed On Weekends
Contact Us
Ext.
Lead Dispatcher – Full Truck and Partials
Edwin Brawley (ext. 102)
Lead Dispatcher – Oil & Gas
Rosa Garcia (ext. 103)
Dispatcher
Kristi Kendrick (ext. 111)
Dispatcher
Emily Joachim (ext. 106)
Dispatcher
Tonya Spaulding (ext. 100)
Support
Janet Guerrero (ext. 108)
Billing
Bryanda Orensteen (ext. 107)
Send us a message now
Visit our offices
After filling out the form, please mail it and all additional information to:
Coast to Coast Transportation, Inc.
9754 Whithorn Dr, Houston, TX 77095
Procedures for Freight Claims
- The consignee must call Coast to Coast when they receive a damaged shipment.
- All claims are to be filed in writing.
- Carriers request a copy of the original invoice. Coast to Coast needs this as soon as possible.
- If the equipment can be repaired the carriers will require a copy of an estimate or repair invoice which includes labor costs.
- The original BOL from the consignee with notes of the damage.
- It is extremely important to keep the shipping container and contents in the same condition they were in when damage was discovered until claim is settled. Do not move the damaged freight from the original destination unless the carrier or Coast to Coast notifies you to do so.
- Coast to Coast feels that the consignee should take pictures of the damaged freight at the time of delivery and submit them to us.
- The freight bill must be paid.
- Coast to Coast must report any concealed damage to the carrier within 15 days of delivery. With a few carriers the time frame is much shorter, concealed damage must be reported as soon as possible or within 48 hrs after receipt.
- Coast to Coast will pay the freight claim when we receive money from the carrier. This usually happens within 30 days.